What this area delivers

A simple experience for schools

  • Open a ticket in a few clicks
  • Track status, priority and deadline
  • Knowledge base for self-service
  • E-mail notifications to requester and analyst
  • Satisfaction survey (CSAT) after completion
Movidesk as the engine

Organized operations for the CSC

  • Centralized tickets and interaction history
  • SLA, categorization and performance measurement
  • More managerial control and better experience
  • Configurable performance reports
How it will work

Open a ticket in 4 steps

1

Log in to the Staff Area

Log in with your employee or unit credentials.

2

Choose the service

Browse the catalog and select the service you need.

3

Describe your need

Explain the request and attach documents if needed.

4

Track the status

Receive e-mail updates until resolution.

Ready to open your ticket?

The Movidesk-integrated ticket portal will be activated in the next phase. Explore the service catalog meanwhile.

View Service Catalog