Our identity

An administrative unit with specialized teams

The Shared Services Center (CSC) centralizes activities and services common to all units of the Congregation, committed to providing services with quality, efficiency, speed and lower cost a todas as unidades e comunidades da Rede Doroteias.

Also known as the organizations’ support area, it is a management model that increases efficiency and reduces costs at the Network level, focusing on internal (units) and external clients, standardizing processes, information, policies and procedures through specialized technical support.

O início do CSC foi marcado por muitos desafios, mas sobretudo por muita coragem e esperança em contribuir na missão e na sustentabilidade de toda a Província, com base no carisma e nos ensinamentos da nossa fundadora Saint Paula Frassinetti.

Equipe real do CSC Doroteias reunida no escritório
Our journey

Our journey

Milestones of the CSC’s history since its founding on September 23, 2019.

  • 2019

    Foundation of the CSC

    September 23: started with 3 departments (Financial, Accounting and Personnel) and 12 employees, coordinated by Ana Paula Maria dos Anjos.

  • 2022

    Expansion and professionalization

    Team and service growth; TOTVS implementation in João Pessoa, Colégio Santa Teresa and Escola Divina Providência; expansion of Social Services.

  • 2023

    New areas and governance

    Creation of IT and Occupational Health & Safety areas (e-Social); Collection sector; CSC Committee; first assessment survey; Meu RH app; LGPD training; philanthropy audit.

  • 2024

    Operational consolidation

    Invoice import tool; absorption of Doroteias Variedades; financial transition of Santa Teresa and Divina Providência; Legal restructuring; unification of the two Sponsors’ philanthropy.

  • 2025

    Climate survey and first Social Report

    Network-wide Climate Survey (NR-1, psychosocial risks) and launch of the first Social Report of the Doroteias Network.

  • 2026

    Ethics and Reporting Portal

    Implementation of the Code of Ethical Conduct and the Reporting Portal, with training for leaders and employees.

For the schools

  • More agility
  • More predictability
  • More autonomy
  • More confidence in support

For the CSC

  • Less rework
  • Greater traceability
  • Better demand management
  • More professional service
“Pelo decorrer dos acontecimentos conheceremos a vontade de Deus. Única pérola que procuramos.” (Letter 57,1)
— Santa Paula Frassinetti · Fundadora